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Wednesday, July 23, 2014
When complaints fall on deaf earsPosted Wednesday, July 2, 2008, at 6:35 PM
Here we go again! Feel free to complain about all the stuff that gripes you! I'll start the gripe fest - okay? Today I had to hurry home from work to post this blog, but first I had to drive past the gas sign in Advance - Would you believe $3.95? I think they've been watching too much TV.
As if that weren't bad enough, I discovered that my beloved yogurt fruit cup from MacDonald's is NOW up to $1.28 (from $1.07 yesterday). And, let's not forget that McD just recently cut the size of the cup in half!
A friend of mine recently said she remembered when the 5-pound bags of sugar were reduced to 4 pounds. WHAT?? I didn't know that! Shows you how much I use sugar. If I didn't have hummingbirds, I wouldn't buy more than a bag a year...
ANYWAY -- to my main topic: Are any of you having any trouble sending email to your sbcglobal email friends/cohorts/business contacts, etc??? About a week ago, my sister-in-law in Cape called me to find out what was going on in my life - and I (of course) said, "I sent you an email." "I didn't get it," she said.... and thus we started tracking down the problem.
Turns out that SHE can email ME, but I can't email HER. I don't get a "bounce back" message - I get nothing but SILENCE!
She began calling AT&T, and I began calling Velosity. Each one said the other one was responsible, of course. (Sound familiar?)
My provider says that SBC has obviously done some upgrading, possibly with their spam filters - and they need to let up on it.
Today, my sister-in-law was on the phone ALL AFTERNOON with one SBC person after another on one ear and me on the other. (And, since most of them don't speak English, that's a trick in itself...)
Here are some of the things I had to confirm:
1. Yes, all my other contacts can get my email.
2. Yes, I have sent very recent emails, which have been received by my other contacts. (I'm not some little old lady who sits around in my rocking chair and occasionally sends one email every ten days...)
3. The SBC contacts are the only ones who are not getting my email.
4. I use Outlook Express. (Is it obsolete now?)
5. Yes, I see my "sent" emails in my "sent" box, indicating that they WERE sent! (Duh!)
6. When we go in through the internet webmail address, my emails still don't reach my sister-in-law.
7. SBC cannot call my provider, because it's "illegal," but my provider CAN call them (special number for this).
Okay, that's where we are at this point - as of 5 p.m. on Wednesday, July 2, 2008. I have called my provider, given them the number to call, and told them that we WILL check up on this first thing in the morning.
If they think they can push this problem to the back burner, they do not know my sister-in-law. Besides, my sister has her home computer with SBC, so she's getting on the band wagon, first thing in the morning.
So, is anybody else having this problem -- and would you even KNOW if you are? Like my sister-in-law said, "Who else is trying to contact me and not getting through??"
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Madeline (Giles) DeJournett is the Advance writer for the North Stoddard Countian. A retired high school English/history teacher, she spent 32 years teaching in 5 schools in Missouri and Alaska. These days, she lives quietly with a menagerie of wild and domestic animals on 52 secluded acres in the remote Tillman hills south of Advance. She graduated from Dexter High School in 1960 and Southeast Missouri State in 1964. She can be contacted at email@example.com or by phone at 573-722-5322.