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New equipment installed at 911 dispatch

Sunday, January 20, 2013


Statesman Staff Writer

Stoddard County 911 Services Administrator Carol Moreland updated the 911 Board on the installation of equipment to upgrade the Aurora reporting system which records and keeps track of calls to the 911 dispatch center. She said the equipment was installed on Jan. 15.

Moreland reported that the calls from the dispatch center in Dexter were routed to Sikeston beginning at 1:30 a.m. to allow for installation of the new equipment. She said a serial port connector was missing and had to be shipped in, which delayed the process. She said the work was completed and calls were routed back to the county 911 dispatch center at 2:30 p.m. that day.

"It was just in time for all the action," said Moreland about the amount of radio and emergency calls following a snowfall that day that caused many traffic problems.

"The new system is up and running," Moreland reported to the board. She said there were still some things to be worked out with the CAD reporting, but everything is functional and there are no problems with the 911call-in system.

Moreland reported that she was placing some advertising to inform the public about 911 Services in the county. She said many residents still confuse the Stoddard County Ambulance District (SCAD) with County 911 Services. The two are distinctly separate entities with separate funding mechanisms. The confusion comes from the dispatch center being located in the SCAD building in Dexter. County 911 Services receives funding solely through a tax on land lines telephones. It is the only source of revenue for the service. Moreland said it is important that county residents know what 911 Services is and that it is not part of SCAD.

Board Addressing Chairman William Nelson reported that there were three new 911 addresses in January. He also reported there were a total of 114 new addresses in 2012.

Board Dispatch Call Chairman David Cooper reported there were 14,059 calls made to county 911 services in 2012. Of that number, 10,117 were made from cell phones, he reported. He said that amounted to 72 percent of the total calls. County 911 Services receives no revenue from a fee on cell phones, and Moreland pointed to the increasing number of calls from cell phones to the center as a reason they should be helping provide revenue for the service.

The board elected new officers in December. The elected officers were Chairman Mike Reinbott, Vice Chairman Trevor Pulley and Secretary/Treasurer Hank Trout.

The board approved paying monthly bills of $12,511.88 and transferring $18,000 to the checking account before adjourning.

Present were acting Chairman Pulley, Cooper, Nelson, Doug Siler, LaVeda Banken, Donna Deardorff, Leroy Stockton and Daronda Stovell. Not present were Trout, Reinbott and Gary Kitchen.

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